Dealing with Workplace Conflict

Dealing with Workplace Conflict

This course has been designed to provide you with an understanding of how to deal with and de-escalate conflict.

Learning outcomes

This course will provide an understanding of how to:

  • drivers and influences that can lead to and escalate conflict
  • the human body's reaction when faced with conflict
  • key signs of increasing tension in individuals
  • how to assess threat and risk using a logical threat and risk assessment model
  • some aspects of the law in relation to conflict
  • how to formulate strategies to minimise personal risk in conflict situations, and
  • practical techniques to de-escalate and avoid conflict.

Course Overview

The course features:

  • Adaptics - e3's unique approach to refresher training
  • professional audio
  • animation and interactivity
  • WCAG 2.0 accessibility
  • multi-device compatible
  • assessments, and
  • a certificate of completion.

Estimated Duration

40 minutes

Target Audience

The course has been designed to provide training for all staff in New Zealand organisations.

You gain 1 CPD hour (Continuing Professional Development) upon successful completion of the course.

Course availability: 6 months