Dealing with Workplace Conflict

This course has been designed to provide you with an understanding of how to deal with and de-escalate conflict.

Learning outcomes

This course will provide an understanding of how to:

• drivers and influences that can lead to and escalate conflict
• the human body's reaction when faced with conflict
• key signs of increasing tension in individuals
• how to assess threat and risk using a logical threat and risk assessment model
• some aspects of the law in relation to conflict
• how to formulate strategies to minimise personal risk in conflict situations, and
• practical techniques to de-escalate and avoid conflict.

Course Overview

The course features:

• Adaptics - e3's unique approach to refresher training
• professional audio
• animation and interactivity
• WCAG 2.0 accessibility
• multi-device compatible
• assessments, and
• a certificate of completion.

Estimated Duration

40 minutes

Target Audience

The course has been designed to provide training for all staff in New Zealand organisations.

You gain 1 CPD hour (Continuing Professional Development) upon successful completion of the course.